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FAQ

IS IT POSSIBLE TO AMEND MY ORDER ONCE I HAVE PLACED IT?

It will depend on what stage of the process your order has reached. Our customer services team are on hand to help if you want to add or remove an item from your order. Please contact customer services with your query and they will advise you how to best proceed.

HOW DO I CANCEL MY ORDER?

If for any reason you wish to cancel your order, please email us at info@sarah-bond.com and we will help you with your query.

HOW DO I SEARCH FOR A SPECIFIC ITEM ON SARAH BOND?

If you wish to find a certain item, go to the search box on the SHOP page at the top right-hand corner of your screen and enter any relevant keyword such as product name, garment type, colour and size.

WHO CAN I SPEAK TO ABOUT THE SIZE AND FIT OF A CERTAIN ITEM?

There is a comprehensive international size guide available on the SARAH BOND SHOP page. If you require further details, please contact the customer services team, who will be happy to offer you further assistance.

DO YOU HAVE A WAITING LIST FOR OUT OF STOCK ITEMS?

Please contact customer services to discuss ordering an item which is showing as out of stock.

DO YOU EVER RECEIVE ITEMS BACK IN STOCK?

The carefully curated selection of products available to purchase on the SARAH BOND website means that we have many exclusive or limited edition items. If it is not possible for us to re-order an item for you we may be able to offer you advice on similar styles or products by the designer. Please contact customer services to discuss ordering an item which is showing as out of stock.

THE ITEM I ORDERED ARRIVED IN THE WRONG SIZE. I WANT TO EXCHANGE IT BUT IT HAS SOLD OUT. WHAT SHOULD I DO?

If an item you wish to exchange has sold out, please contact customer services as soon as possible with details of the item and your order number. It may sometimes be possible to re-order items that are out of stock and we will always endeavour to do everything we can to help you if this arises. Please contact customer services on info@sarah-bond.com for advice in this situation.

HOW DO I USE MY DISCOUNT CODE?

If you have a discount code, enter your unique number at the checkout stage when prompted and your discount will be applied automatically.

HOW DO I GET FURTHER INFORMATION ABOUT A PARTICULAR PRODUCT?

If you require any further information about a product, including questions about caring for your item, please contact customer services and they will be happy to answer any queries.

I AM HAVING PROBLEMS WITH THE SARAH BOND WEBSITE.

If you are having problems accessing the website please check your browser first to ensure it is compatible with the website. If the problem persists then copy and paste any error messages you are receiving into an email to our customer services team.

I AM HAVING PROBLEMS PROCESSING MY PAYMENT.

For problems related to processing payments, you may need to contact your card issuer to ensure that the transaction is authorised. You may also need to ensure that you have entered your card details correctly: enter your card number without any spaces and make sure that you have entered your name correctly. If you are using a MasterCard or Visa, the problem might be with 3D secure, in which case the card issuer will need to be contacted.

If you have any further queries please contact the SARAH BOND customer services team.

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